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PelicanCorp Cutover

Underground Service Alert of Northern CA & NV will cutover to the new Pelican System on September 2, 2022. Use the information on this site to prepare for the transition prior to the cutover date.


Getting Started

Creating an Account

All utility member representatives must create an account on OneCallAccess. Creating an account on OneCallAccess will allow you to have single sign-on access to all of the new platforms that will be introduced in the weeks to come. Watch our account registration video below for important information about this process.

If you have any questions about this process or the cutover in general, please reach out to the member services team.

California Registration Nevada Registration

June 7

New

May 19

New

Updated

April 21

New

Updated

April 20

New

Updated

Removed

  • The stand alone excavator example page has been removed (consolidated under additional documentation)

April 19

New

The following items have been added

Underground Service Alert of Northern California and Nevada has partnered with PelicanCorp to create an industry leading notification service, enabling us to provide an intuitive and streamlined process while more efficiently handling rising ticket volumes. Our new partnership with PelicanCorp significantly improves our ability to implement leading technologies that will enhance stakeholder education and reduce damages in California and Nevada. Hosted by PelicanCorp in a high-availability cloud environment, this new solution manages all notification tickets from any location, at any time, by leveraging advanced web and mobile-based technologies.


FAQ

How to use this site

Although we encourage everyone to review all the information available to them, we understand that certain things must be prioritized. Therefore, using the menu on the left (top right if on mobile), you can jump straight to any topic you need.

We strongly suggest familiarizing yourself with some of the available ticket delivery options as well as the different formats that can be included. Examples of each format are available to you for testing but some of them may be subject to change. Check back here regularly to ensure that you have the most up to date copy of each example ticket.

What if I’m not a Utility Member?

Most of the information on this site will not pertain to you, however we still encourage you to familiarize yourself with some of the information found under the “Additional Documentation” page where you will find information about the new ticket output and direct field comparisons to the current system.

Support or Contact

Not finding what you need, or having trouble with this page? Please contact memberservices@usanorth811.org