PelicanCorp Cutover
Underground Service Alert of Northern CA & NV will cutover to the new Pelican System on December 16th, 2022. Use the information on this site to prepare for the transition.
Review Your Membership
Prior to the December 16th software cutover, all Underground Service Alert of Northern CA & NV member representatives will need to review and confirm their membership information within the new system. Use the get started video below as a step by step guide on how to setup your account and review your membership, or download the DPP training guide.
For more information on how to log into the system and confirm your membership, contact us at memberservices@usanorth811.org
Test Tickets
Test tickets with 2023 format changes are available for download here.
Testing of full end to end delivery is also available. For more information on how to get started, please contact us at memberservices@usanorth811.org
Release Notes
November 3rd
New
- Created public Positive Response ticket search website
- OneCallAccess Ruler mapping tool updated to include measured distance in feet in addition to miles.
- System updated to allow for new or unlisted addresses to be processed without verification.
- Updated text on ticket confirmation screen (blue box) in OneCallAccess
- Changed “name of utility/authority” dropdown to remove word “Remarks” from Non-Member Utility option
- Changed field label from Work Type to Type of Work in step 1
Bug Fixes
- Changed step 3 to correctly populate Town/City/Place for area of interest locations
- Updated state selector drop down in DPP to no longer conflict with Projection / Datum field
- Return Trip ticket type removed from NV
- Return Trip ticket type added to CA
- Ticket status filter bug fixed in DamagePreventionPortal
- Updated station code details to allow for phone numbers with extensions in DamagePreventionPortal
- Authority viewer updated to repair bug not allowing candidate layers to be seen and confirmed in DamagePreventionPortal
- Bug fixed to allow polygons to be visible in DamagePreventionPortal
- Fixed bug that caused name of utility/authority for “Utility value” to not populate
September 16
New
July 26
New
June 7
New
May 19
New
- California and Nevada examples have been added to the delivery options
- XML Field Comparison Doc has been added to additional documentation
- Email Whitelisting information has been added
Updated
April 21
New
Updated
April 20
New
Updated
- Webhook documentation has been expanded
- Webhook option has been added to the ticket delivery matrix
- Definitions in the ticket example glossary have been expanded.
- Excavator ticket example has been moved to the Additional Documentation page
Removed
- The stand alone excavator example page has been removed (consolidated under additional documentation)
April 19
New
The following items have been added
- Ticket delivery options and examples
- Webhook documentation
- Ticket format examples
- Positive response API documentation
- Data structure guide
- Excavator output example
- Norfield and PelicanCorp terminology comparison
FAQ
How to use this site
Although we encourage everyone to review all the information available to them, we understand that certain things must be prioritized. Therefore, using the menu on the left (top right if on mobile), you can jump straight to any topic you need.
We strongly suggest familiarizing yourself with some of the available ticket delivery options as well as the different formats that can be included. Examples of each format are available to you for testing but some of them may be subject to change. Check back here regularly to ensure that you have the most up to date copy of each example ticket.
What if I’m not a Utility Member?
Most of the information on this site will not pertain to you, however we still encourage you to familiarize yourself with some of the information found under the “Additional Documentation” page where you will find information about the new ticket output and direct field comparisons to the current system.
Support or Contact
Not finding what you need, or having trouble with this page? Please contact memberservices@usanorth811.org